Welcome Back to Old Fort Bank!
At Old Fort Bank, our commitment to cleanliness and service has been at the heart of our core operating procedures since we first opened in 1916. In response to COVID-19, we have updated our policies and procedures to ensure that we are going above and beyond to provide clients with the best and safest service possible.
We’ve made updates based on guidance from government agencies and health authorities, such as the Centers for Disease Control and Prevention (CDC) and the Ohio Department of Health. These are designed to promote:
- Physical Distancing
- Reduced Contact
Here’s what you can expect when visiting our financial centers in person:
- Signage: From the moment clients enter our financial centers, they will see signage that: reminds clients that masks are required, advises on our maximum occupancy limits, and encourages clients to maintain at least 6 feet distance from other clients and associates. This includes standing in lines while waiting for service or while meeting with a banker.
- Physical Barriers: At each of our teller stations, we have installed plexiglass partitions to add an extra level of protection for both our associates and our clients.
- Capacity: Maximum capacity for our lobby areas have been determined based on our fire codes for each building, and marked appropriately on our entrances.
- Face Coverings: All clients are required to wear a face mask when entering our financial centers, per Ohio Executive Order 2020-01D. Clients may be asked to briefly remove mask in order to allow for identification.
- Increased Sanitation Measures: We have increased our sanitation measures at each financial center, by frequently cleaning and sanitizing commonly-used surfaces, including ATMs, counters, phones, door handles, pens and more. In addition to these daily measures, our cleaning service providers also do deep cleanings each evening. Hand sanitizer is also available in all of our financial center lobbies for our clients to use.
Here are the safety measures we are taking with our associates:
- Temperature checks: Before reporting to work, associates are required to conduct daily temperature checks. They are, of course, asked to stay home if they are not feeling well or showing any symptoms of the virus.
- Hand Washing: Our retail staff are washing their hands frequently, with soap and water, for at least 20 seconds.
- Face Coverings: While at work, associates are required to wear masks in common and heavy traffic areas. They may remove their masks if they are working alone in their offices, and at least six feet away from fellow colleagues.
While we would love to see you in person in our financial centers, we understand that may not feel safe coming in. Here are a few ways that we are continuing to serve our clients from a distance:
- Online Banking: Take advantage of free online banking access to check account balances, pay bills, transfer funds, and more.
- Mobile Banking: Our free mobile app provides enhanced security features, such as facial recognition or fingerprint log-in access. Utilize this easy to use app for quick and easy access to your accounts at home, work or on the go. Take advantage of remote deposit capture to deposit checks with your phone!
- Telephone Banking: For quick and easy phone access to your account 24/7, dial: 1-844-378-1986. Phone banking allows you to calculate or make a loan payment, check account balances, activate or deactivate a debit card, and other convenient options.
- Drive-Thru Banking: We can do more than just make deposits and withdrawals via the drive-thru! If you are unsure whether your needs can be met via drive-thru, just call ahead to let us know when you might be coming so that we can properly prepare any forms or documents ahead of time.
- Nightdrop: Don’t forget you can still use our night drops if there are items you need to get to us after hours, offering another option for contactless-banking.
No matter how you choose to bank with us, we want you to know that we are committed as ever to serving your banking need. We will continue to do all we can to minimize the spread of the coronavirus and keeping our communities healthy and strong.